HOUSE OF NANZ / NANZSKIN – SHIPPING POLICY (NIGERIA ONLY)

Thank you for shopping with House of Nanz / Nanzskin.
We are committed to ensuring your orders are delivered in the best possible condition and in a timely manner.

Order Processing

• Please allow 1–2 business days for your order to be processed after payment confirmation.
• Orders are processed Monday to Friday. We do not process, ship, or deliver orders on weekends or public holidays.

Shipping Rates (Flat Fees)

• Lagos Mainland: ₦6,500
• Lagos Island: ₦5,000
• Outside Lagos: ₦7,000

Delivery Timeframe

• Estimated delivery is between 2–14 business days after payment confirmation.
• If there are any significant delays, we will contact you via email or phone.

Order Confirmation & Tracking

• A confirmation email will be sent with your order details after successful placement.
• If you do not receive the email, please check your spam/junk folder or contact us at info@houseofnanz.com.

Shipping Accuracy & Responsibility

• Ensure that your shipping address is accurate and complete.
• We are not responsible for failed deliveries due to incorrect addresses.
• If an order is returned due to an address issue, reshipping costs will be the customer’s responsibility.

Shipping Damage or Loss

• House of Nanz is not liable for items lost or damaged during transit.
• If your package arrives damaged, please contact the delivery carrier immediately to file a claim.
• Retain all packaging and damaged items when filing a claim.

Need Help?

If you have any questions about your order or shipping details, please contact us at:
Email: info@houseofnanz.com